Do not buy Eagle Creek in Taiwan

by **Craig** » 09 Apr 2012, 14:03

I have an Eagle Creek suitcase which I bought a lot for the "No Matter What" warranty. Well the tread came off a wheel recently and the Taiwan distributer has told me that the case only has year warranty on it and I must pay $800 to replace the wheels (considering the price and the states warranty for this bag I refuse to pay them to repair it). I have called the US office and they told me that it is covered and I should not pay. Find another brand to buy here and boycott Eagle Creek!!

29 Recommends(s) · by **bob_honest** » 10 Apr 2012, 08:16

Samsonite here is crap as well. Made in India and likes to break down frequently. Two travels with my Cosmopolite Spinner or however that is called, the one with the ultra-thin ultra-strong plastic. One repair pre-travel after buying it and one repair post-travel (never use the handle on the broad side, it will come off!).
Charged 200NT by the shop for 2nd repair for mine.

2nd suitcase of same type of wife (she does not put much in it): one repair pre-travel, 2xtravel okay.

349 Recommends(s) · by **headhonchoII** » 10 Apr 2012, 09:42

Did you ever see what they do with suitcases at airports, I have, 10 foot drops straight on tarmac. I have two MIT no name cases that are still going strong after a few years of punishment,

411 Recommends(s) · by **finley** » 10 Apr 2012, 09:47

Yep, I've seen them literally hurled out of a plane. Personally I just use cheap, soft bags and simply put anything breakable in my hand luggage.

29 Recommends(s) · by **bob_honest** » 11 Apr 2012, 08:56

Yes. but both Samsonites had problems before even seeing an airplane. Yet I still use them because they weigh so few and I can bring more candy home.... :oops:

Some airlines cover the Samsonites with an extra tape and mark them as "fragile".

2 Recommends(s) · by **asiababy** » 11 Apr 2012, 09:09

I don't know if Samonsite's issue is because you got it in Taiwan. My husband sliced his toe open on the one he got in the US. The sharp metal edging came away from the case first time he used it.

1 Recommends(s) · by **Flicka** » 11 Apr 2012, 10:16

I had a wheel pop off my Rimowa and they fixed it free here in a jiffy. I still think cheap bags are best, though.

87 Recommends(s) · by **housecat** » 11 Apr 2012, 12:19

I won't buy a name brand bag for a long haul flight. Cheap or expensive, they don't last long. Lots of times, I've had bags torn up after just one flight. For a shorter trip with a lighter bag, spending more is worth it for less weight and easier carrying. :2cents:

77 Recommends(s) · by **cfimages** » 11 Apr 2012, 12:44

I have a 70L travel backpack that I bought in Australia in 1996 for about AUD$300. It's been in and out of planes, buses and trains across Asia and Aust, it's been tied to the roof of a bus for 20+ hours in India and quite a few 12-15 hour journeys. Other than being a bit dirty and dusty, it's still as good as the day I bought it.

8 Recommends(s) · by **engerim** » 11 Apr 2012, 13:15

never had any trouble to make the airlines pay for this kind of stuff.
never had to use my own insurrance for it.
its some paperwork though.

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