Moto-Monkey. Please accept my apologies. The two staff in question will have their respective responsibilities reviewed. I am a big fan of Bloody Mary's myself and am also quite picky about them. You should have been asked how spicy you wanted it and the drink should have been made accordingly.
The waiter should have been MUCH quicker in attending to your needs and I don't need the name of the person to know who the 'mumbler' is
Nonetheless. customers first, cases of beer second.
It is not true that the night time business takes precedent over day time business; they are two different animals. It has been my aim and remains my aim to provide excellent service during the day as well as night. Daytime should be an opportunity for us to provide prompt, courteous service as the work load on the individual staff at that time should not inhibit them from doing this. Night time service, I am sure you will agree is very good under the circumstances when the pressure on staff is such that lesser able people would buckle under the strain.
My aim is to provide quality of service at all times with no area of business taking precedence over another.
Please PM me so that we can arrange a mutually convenient time for me to provide recompense and apologise in person.
Lastly, I regard your post not as a rant but constructive criticism as you have provided me with information which can be acted upon and pin-pointed areas where failings can be rectified. Thank you.