One of my usual Strange Tech problems,,,,
I have a soon to be deactivate kindle Touch....
What can I do with it.... It was broken. Deemed defective, but I fixed it sort of.... Should I return it even though they said I don't have to.
Situation. My kindle froze on screen saver mode. I would hit the power button, it would flash white for a second and then the screen saver would come on again.
I tried the soft reset by holding the power button down for 20+ seconds. The kindle came on to a white screen. The menu bar would appear with the clock working well and the name of a public domain book I was reading before the crash. But aside from that, the screen was white. There was no response from the touch screen.
After several minutes of this and getting send to the "2nd tier " kindle support desk and being put on hold quite a few times for consultation, I guess, the rep told me that it is defective and that I should return it. I said that I am overseas...
They said that they can't offer services overseas and to save me money, they will just deactivate it and ship the new device to my US address.... I asked them if there was a software solution and they said no. I asked them if we could just do a hard reset and they said that I cant do that because I have to get inside the menu first.
(Stupid design, I think.. They should have a pen hole reset plus a hold button down for a period of time for a full memory dump reset IMHO). So our conversation was over....
The next day I wondered "What would happen if I just wiped out the contents of the document folder completely... I did, and the thing came back to life.
It still does have some trouble with the power button, and it seems to have a weird latency so it could still be defective. It still crashes and resets I will do the hard reset later to see if it was not some malware or incompatible thing that I downloaded.
So.. that's the story. I have not been on line yet. So it has not received the "deactivation message" I am still using it for non DRM books until the replacement arrives.
So to bring you up to date... I may have a deactived defective but still usable Kindle plus my replacement. What should I do with the old one. Whose property is it? Can I still use it for non Amazon books after it gets the deactivation code? Is there a better solution. Thanks.